Quality

In 1990 Zoppas Industries Heating Element Technologies implemented and certified a quality management system to ISO 9001, which has been continually updated in line with Standards over the years.

During the following years, other management systems, specific for the different sectors of applications where ZI Heating Element Technologies works, have been implemented and certified: EN/AS 9100 for aerospace, ISO/IEC 80070-34 for ATEX/IECEx, EN 15085-2 for railways and ISO/TS 16949 for the automotive sector.

The principles contained in the Quality Policy are the results of the company strategy and constitute the framework to establish and review the quality objectives.

MARKET LEADERSHIP

To be the market leader, with a global presence, in all the sectors thanks to the offered product and service quality.

To generate the economic resources necessary to sustain the leadership position.

PRODUCT AND PRODUCTION PROCESS INNOVATION

To generate value through the development of new products and new technologies thereby enlarging the market competitiveness and meeting customers’ requirements in compliance with compulsory requirements.

To improve the existing technologies in order to reduce the total production costs, to simplify the production flows according to the “lean” logics and to increase the product quality.

EFFICIENCY AND EFFECTIVENESS OF THE COMPANY PROCESSES

To be efficient and effective in all the company processes applying “ZOPPAS LEAN SYSTEM” methodologies also supported by “project management” techniques.

PARTNERSHIP WITH CUSTOMERS

To build relationships with Customers based on clearness, propriety and co-operation.

To evolve from Supplier of heating elements into Supplier of functional sub-assemblies through a co-design approach with the Customers.

PARTNERSHIP WITH SUPPLIERS

To establish relationships with Suppliers offering the best capacity in innovation, time to time market, costs, service and quality to ensure the best satisfaction of the Customers and to support the company commitment towards quality.

HUMAN RESOURCE DEVELOPMENT

To invest in the professional and personal growth of the human resources.

KNOWLEDGE ENHANCEMENT AND SHARING

To enhance and consolidate internal know-how through training and development policies of the human resources.

To share know-how and technical-organisational skills with all the production sites of the Group.

CONTINUOUS IMPROVEMENT

To promote the continuous improvement of company processes and product, in order to achieve high levels of safety and reliability and guarantee product and service quality standards together with more and more competitive prices.

To stimulate behaviours of participation and of self-responsibility in all company roles and functions to commit continuous improvement activities.