In 1990 ZI Heating Element Technologies implemented and certified a quality management system to ISO 9001, which has been continually updated in line with Standards over the years.

The principles guiding the quality management system and on which our corporate processes are based are described in the corporate quality and environmental policy:

  • Satisfaction of the interested parties.
    Development and provision of products that meet customer’ needs, in order to maintain our quality leadership on the market.
    Use of materials, processes and design solutions that are friendly to the environment and human health throughout the product useful life.
  • Leadership in product and service quality and in environmental friendliness.
    Leadership in product and service quality through design and developing quality management in all corporate processes.
    Leadership in assessing, monitoring and preventing pollution, implementing energy savings, reducing and managing waste and using natural resources.
  • Product and process innovation
    Research studies into new technologies capable of increasing competitiveness on the market.
    Design and manufacture of new equipment, processes and products that do not harm the environment, with the aim of reducing environmental impact and preventing accidents.
  • Partnership with customers
    Relationships with customers based on transparency and honesty to increase trust and cooperation.
  • Partnership with suppliers
    Relationships with suppliers aimed at increasing the effectiveness and efficiency of their performance, in line with our purchasing policy.
    Sharing of the company’s commitment to safeguarding the environment so that suppliers can be aligned with our corporate environmental policy.
  • Human resources development
    Development of professional skills by means of valid targeted training plans for human resources.
    Communication at all company levels of a sense of responsibility towards quality and the environment to ensure that corporate policy is effectively activated.
  • Knowledge sharing
    Sharing know-how and technical-organizational skills when developing new production facilities.
  • Continuous improvement
    Continuous improvement of products and processes, aimed at achieving high levels of safety and reliability and guaranteeing excellent product quality standards at competitive cost.
    Promotion of participation and self-responsibility for all positions and company functions to support improvement activities.
    Continuous improvement of environmental efficiency by using the most up-to-date technologies available, compatible with corporate economic resources and observing environmental protection standards.
  • Sustainability
    Guarantee sustainable economic development by balancing company growth and environmental protection, integrating environmental needs into all the company’s activities.